Help / FAQs

Yes, but income withholding will remain in effect and not be terminated.

Yes, however, we encourage you to schedule your payments in an amount equal to your current child support obligation(s) to avoid delinquency.

Click Non-Custodial Parent at this web site, register an account, and schedule a payment. You must have a valid e-mail address.

A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

If you want to register an account for yourself, the following information is required:
• Name and address
• Social security number
• Case Number
• Telephone number
• Valid e-mail address
• Bank information: bank name, routing number, account number, type of account; checking or savings

• Name and address
• Social security number
• Telephone number
• Relation to payor
• Valid e-mail address
• Bank information: bank name, routing number, account number, type of account; checking or savings
• Name, address, social security number, telephone number, and case number of the person for whom you wish to make a payment

No, you can only authorize one bank account for a payment.

You may schedule a one-time only (non-recurring) payment or you may schedule recurring payments using one of the following options Weekly: Monday, Tuesday, Wednesday, Thursday, or Friday Every two weeks: Monday, Tuesday, Wednesday, Thursday, or Friday Semi-Monthly: two payments per month based on the following schedule:
	1st & 16th	6th & 21st	11th & 26th
	2nd & 17th	7th & 22nd	12th & 27th
	3rd &18th	8th & 23rd	13th & 28th
	4th & 19th	9th & 24th	14th & 29th
	5th & 20th	10th & 25th	15th & 30th
Monthly: 1st-31st   Note: Semi-monthly and monthly payments will occur on the last day of the month in months with fewer days than the date scheduled. For example, if the 15th and 30th are selected, February's payments would occur on the 15th and 28th (the last day of the month).

Yes, however, you will need to schedule each payment separately.

Funds will be withdrawn on the scheduled payment date. If that date falls on a Saturday, Sunday, or bank holiday the funds will be withdrawn the next business day.

You will receive credit for the payment the day it is scheduled to be withdrawn from your bank account.

If a withdrawal falls on a Saturday, Sunday, or bank holiday, the funds will be withdrawn the next business day. Your child support account will be credited the next business day after the funds are withdrawn from your bank account.

A payment must be scheduled at least three business days prior to its payment date, assuming your bank account information has been previously verified (prenote).

Your first payment date must be at least five business days from the date you register your account. This will allow sufficient time for your bank account information to be verified (prenote). If your account has been previously verified then the payment must be scheduled at least three business days prior to its payment date.

If you register your account and establish a payment schedule on Monday the 1st, you must set your first payment date no earlier than Monday the 8th.

If you entered a start date that is less than five business days from today's date, your date will be automatically adjusted to include the five-business day verification (prenote) process.

Today is January 26 (Monday) and a payment frequency of semi-monthly (15th and 30th) is selected. Friday the 30th is entered as the first payment date. The first payment date is set to February 16.

The 16th is determined by calculating five business days (January 27 – February 2), and then determining if the 15th is a business day. Since the 15th is on a Sunday your first payment date is set to the 16th.

If your bank account information has not been previously verified, it will be submitted to your bank for verification (prenote). If the prenote is successful, your payments will be withdrawn as scheduled. If the prenote is unsuccessful, you will be notified by e-mail and no payment will be processed.

Most prenotes are returned as unsuccessful when the bank account information was entered incorrectly.

Edit your bank account information through this web site and reschedule your payment. The prenote will be resubmitted. You may want to contact your bank if you need assistance identifying the routing and account numbers.

Make your changes through this web site.

Edit your bank account information through this web site. A prenote will be sent to verify the new bank account information. In addition, you will need to establish a new payment schedule since any existing payment schedule(s) will be cancelled when you edit your bank account information.

If a child support payment is due before the end of the five-business day verification (prenote) you will need to mail your payment in order to avoid delinquency.

Establish another payment schedule through this web site.

Change or cancel your payment through this web site. You must allow three business days prior to the payment's scheduled date to make your changes.

You must cancel your payment at least three business days prior to its scheduled date. You can cancel your payment at this web site.

Your account will be placed on hold and your automatic withdrawal will be cancelled. You will then be required to remit all future payments by a guaranteed payment instrument such as a money order, cashier's check, certified check, or credit card.

We attempted to withdraw the funds from your bank account, and they were not available. You will be required to remit all future payments by a guaranteed instrument such as a money order, cashier's check, certified check, or credit card.

You may use your Discover®, MasterCard®, Visa®, American Express®, Diners Club International®, or JCB® cards to make a child support payment.

If you have your credit/debit card linked to an e-wallet account such as PayPal, Apple Pay, or Google Pay you can also make your payment using alternate payment options.

The following information is required to make a credit card payment:
· Non-custodial parent's first and last name.
· Non-custodial parent's social security number.
· Non-custodial parent's Case number.
· Credit card holder's name.
· Credit card holder's billing address.
· Valid e-mail address.
· Discover®, MasterCard®, Visa®, American Express®, Diners Club International®, or JCB® credit card number and expiration date and CVV2/ CVC2 3-digit security code.

A valid e-mail address is required for us to communicate with you electronically. If you do not have an e-mail address, we cannot send you information such as a confirmation of your transactions. Free e-mail accounts are available on the Internet. To locate one, use any search engine and search for "free e-mail."

You may contact your local child support office for this information.

Yes, but income withholding will remain in effect and will not be terminated.

Yes, you can make a non-recurring payment by calling 1-844-905-0185.

Yes, there is a minimum payment requirement of $1.00.

There is no maximum payment that you can make in one or multiple transactions; assuming your card has that amount of credit available.

The credit card convenience fee is charged for the convenience of using this easy payment method. Without the convenience fee, the cost of providing this service would be prohibitive.

The convenience fee for using this service is 2.5% of the transaction.

Your credit card is charged at the time you submit the transaction, and your credit card company authorizes it.

Your payment will be applied within two to three business days from the day it was made on the web site.

Yes, you can use your credit card to make a payment for a non-custodial parent; however, you will need their first and last name, social security number, and Case number.

The CVV2/ CVC2 3-digit security code is an added security measure. It is used to establish that you are in possession of the credit card. The code is printed just above the signature panel in reverse italics on the back of your card. Usually your card number precedes it.

You will need to contact your credit card company to determine why the payment was not authorized. It could have been declined for one of the following reasons:
· The credit card number and/ or CVV2/ CVC2 security code was incorrectly entered.
· There is a discrepancy between the address you entered and the billing address that is on file with the card-issuing bank. You must enter the billing address that appears on your credit card statement.
· A foreign address (a country other than the US) was entered. The web site is unable to process credit card payments with a foreign address.
· There is insufficient credit available for the payment amount.

Your user ID and password must each consist of at least two numbers, six letters, and not exceed 12 characters in length. In addition, they cannot contain any special characters. For example, question marks, number signs, periods.

No, it must be different from your user ID.

No, your password does not expire.

On the login page, click "Forgot your password?", enter the required information, and create a new password.

Yes, you can.

Contact Customer Service at 1-844-905-0185 and verify that your name, address, and social security number are correct in the child support system.

Contact ID Child Support Receipting Services Customer Service at 1-844-905-0185 and report the problem.

Change your user ID and password through this web site.

Contact ID Child Support Receipting Services Customer Service at 1-844-905-0185 immediately. You will be asked to submit your claim in writing.